Last updated: 26 August 2026
Rathātreya sells online Vedic astrology consultations. This policy explains when you may cancel and when you receive your money back. It should be read together with our Terms and Conditions, which govern every booking.
Cancelling a consultation
You may cancel a consultation up to 24 hours before its scheduled start time and receive a full refund of the fee paid.
Cancellations made less than 24 hours before the scheduled start time are not eligible for a refund, except in the circumstances set out below.
When a full refund applies regardless of notice
- The Expert does not attend, or attends more than 15 minutes after the scheduled start time.
- We fail to provide a working meeting link.
- The Expert reschedules and you cancel the rescheduled consultation with at least 24 hours notice.
In each of these cases you may choose either a full refund or a rescheduled consultation at no further charge. You are not required to demonstrate fault.
Once a consultation has begun
No refund is available once the Expert and the Client have begun the consultation.
How refunds are made
Refunds are processed within 7 business days to the original payment method through Razorpay. Your bank or card issuer may take additional time to show the credit.
Gemstones and other goods
Rathātreya does not sell gemstones or any other physical goods. Where an Expert mentions a gemstone, any purchase is made directly from an independent supplier under that supplier own terms, and this policy does not apply to it.
If something has gone wrong
Write to our Grievance Officer, Mukul M Agarwal, at mukulmagarwal@rathatreya.com or telephone +917738871695. We acknowledge every complaint within 24 hours and resolve it within 15 days, and you will be given a reference number.