व्यां वेदव्यासाय नमः
Terms & Conditions
TERMS AND CONDITIONS OF MAGNATE NUF LLP (RATHATREYA PLATFORM)
Executed on the 11th day of April, 2025
WHEREAS, Magnate NUF LLP, a Limited Liability Partnership duly incorporated under the laws of India, bearing LLP Identification Number AAY-9752, having its registered office at 4-B wing Sita Estate, Mahul Road, Near RCF Police Station, Chembur East, Mumbai, Maharashtra 400071 (hereinafter referred to as “the LLP”), operates an online platform accessible at https://rathatreya.com (hereinafter referred to as “the Platform”);
AND WHEREAS, the LLP operates the Platform through which Users may book Vedic astrological consultations with Experts, and seeks to regulate its engagement with Users through these Terms and Conditions (hereinafter referred to as “the T&Cs”);
NOW, THEREFORE, by accessing or utilizing the Platform, the User (as defined herein) irrevocably undertakes to agree to the T&Cs. Should the User dissent from the T&Cs, the User shall forthwith abstain from all access and engagement with the Platform.
1. Definitions
1.1. “Expert” shall mean an individual belonging to the Vedic Parampara, confirmed by their respective mentor through written communication, including but not limited to electronic means such as Email, WhatsApp, Telegram, or similar platforms, duly accredited by the LLP to provide Vedic consulting services through the Platform.
1.2. “User” shall mean any individual accessing the Platform, including Clients seeking Consultations and Experts providing services, subject to the eligibility criteria under Clause 3.
1.3. “Client” shall mean a User who books a Consultation through the Platform.
1.4. “Consultation” shall mean a Vedic consulting session conducted via Zoom, GoTo Meetings, or similar platforms, followed by a remedy sheet provided to the Client.
1.5. “VIP Meet and Greet” shall mean an exclusive in-person session between the Client and the Expert at a mutually agreed place and time, scheduled separately from standard Consultations.
1.6. “No-Show” shall mean the failure of the Client to join a scheduled Consultation within 15 minutes of the appointed time without prior cancellation or rescheduling.
1.7. “Vedic Reading Form” shall mean a Word document filled by the Client at the time of booking, containing birth details and such other particulars as may be relevant for the Consultation.
1.8. “Mentors/Gurus” shall mean the external authorities of the Vedic Parampara, independent of the LLP, responsible for confirming the eligibility of Experts.
1.9. “Personal Data” shall mean any information relating to an identified or identifiable natural person.
1.10. “Sensitive Personal Data” shall mean personal information including but not limited to birth details provided in the Vedic Reading Form.
2. Scope of Services
2.1. The LLP shall operate the Platform as an intermediary facilitating Vedic consulting services, premised on the Tradition of Parampara Jyotisha, described as Vedic Astrology for public comprehension, which may include but not be limited to astrology, rituals, mantras, Pujas, Homas, and recommendations pertaining to gems, books, dietary adjustments, or lifestyle modifications, provided by Experts to Clients.
2.2. The nature, quality, and delivery of services shall be determined solely by the Experts, who are independent service providers and not employees or agents of the LLP. The LLP shall not be liable for any variations, errors, or omissions in the services provided by Experts, as the LLP does not control or supervise their conduct or the content of their Consultations.
2.3. The LLP may further facilitate the sale of gems through an independent Supplier.
3. Eligibility and Account Creation
3.1. General Eligibility: The Platform is available only to persons who have attained 18 (eighteen) years of age. By creating an account or making a booking, the User confirms that they are at least 18 years old. Where a Consultation concerns a person under 18, the booking shall be made by the parent or legal guardian of that person, who shall be the Client for all purposes under these T&Cs, and the Consultation and any written report shall be delivered to that parent or legal guardian. The LLP does not knowingly collect personal data from any person under 18, and shall delete any such data upon becoming aware of it.
3.2. Eligibility for Experts:
3.2.1. Only individuals belonging to the Vedic Parampara, as confirmed by Mentors/Gurus independent of the LLP, shall be permitted to register as Experts on the Platform.
3.2.2. Experts shall procure written confirmation via electronic means, including but not limited to Email, WhatsApp, or Telegram, from their respective Mentors/Gurus, specifying the Expert’s batch name. Such confirmation shall be submitted to the LLP at mukulmagarwal@rathatreya.com or through any other electronic means such as Whatsapp / Telegram or similar means at the time of registration.
3.2.3. Until the confirmation specified in Clause 3.2.2 is provided, Experts shall be prohibited from accessing the Platform to offer services or engage with Clients. The LLP shall not be liable for any losses, including loss of potential earnings, arising from delays due to non-submission of the required confirmation.
3.2.4. The LLP reserves the right to verify the authenticity of an Expert’s Vedic Parampara affiliation, including but not limited to contacting Mentors/Gurus or requiring additional documentation. Should the LLP determine that an Expert fails to meet eligibility criteria or has furnished false or misleading information, the Expert’s account may be suspended or terminated with prior written intimation via email or the Platform. The LLP’s determination shall be final, subject to the User’s statutory rights under applicable laws, and the LLP shall not be liable for losses incurred thereby.
3.2.5. Any individual found not to satisfy the eligibility criteria under this clause shall be immediately removed from the Platform and barred from further access by the LLP.
3.3. Account Creation: Users, including Clients and Experts, may establish accounts on the Platform, subject to the eligibility criteria in Clauses 3.1 and 3.2. Users shall be solely responsible for maintaining the confidentiality of their account credentials and for all activities conducted thereunder.
3.4. Security: Users shall notify the LLP forthwith at [Your Email] upon discovery of any unauthorized access to their account, defined as use by a third party without the User’s permission. The LLP shall not be liable for any loss or damage arising from the User’s failure to secure their credentials, except where such loss or damage directly results from the LLP’s gross negligence.
4. Expert Registration and Fees
4.1. Annual Fee: Experts shall remit an annual fee of Rs. 4,999/- (Rupees Four Thousand Nine Hundred Ninety-Nine only) to register and maintain access to the Platform, payable upon initial registration and annually thereafter on the anniversary of the Expert’s registration date, following submission of the confirmation per Clause 3.2.2.
4.2. Platform Fee: The LLP shall deduct 9% (nine percent) of the total Consultation fee for each booking as a platform charge, prior to disbursement to Experts.
4.3. Modification of Rates: The LLP reserves the right to revise the annual fee or platform charge at its discretion, provided that any single increase shall not exceed 20% annually. Such revisions shall be communicated to Experts via email or other means prior to implementation.
4.4. Termination for Non-Payment: The LLP reserves the right to terminate an Expert’s account for failure to remit the annual fee or platform charge, upon 7 (seven) days’ written notice via email or the Platform. The LLP shall not be liable for losses incurred by the Expert due to such termination.
4.5. Payment Disbursement to Experts: The LLP shall disburse Experts’ earnings, less the platform charge, within 7 (seven) business days of Consultation completion, contingent upon submission of all required documentation (e.g., remedy sheets, VIP Meet and Greet confirmations). The LLP shall not be liable for delays due to the Expert’s failure to submit such documentation or third-party payment gateway issues.
5. Booking, Vedic Reading Form, Cancellation, Rescheduling, and No-Show Policy
5.1. Booking: Clients shall schedule a Consultation by selecting an Expert and a preferred date. The Expert shall provide a time slot based on availability, communicated via email or the Platform within 24 (twenty-four) hours of the booking request. The booking shall be confirmed upon the Client’s written acknowledgement of the assigned time slot. The LLP shall not be liable for delays or failures in the booking process attributable to the Client or Expert.
5.2. Vedic Reading Form:
5.2.1. Clients shall fill up and share the Vedic Reading Form with the Expert at the time of booking, intended for their own consultation. Should a Client request the Expert to examine the horoscope of near and dear ones (including but not limited to parents, siblings, spouse, or friends) in addition to their own, the Expert reserves the sole discretion to accept or decline such request.
5.2.2. In the event of a dispute regarding the sharing of the Vedic Reading Form, the Client or Expert may notify the LLP in writing at mukulmagarwal@rathatreya.com
within 48 (forty-eight) hours, accompanied by supporting evidence. The LLP shall effect resolution within 7 (seven) days, and its determination shall be final, subject to the User’s statutory rights under applicable laws.
5.3. Cancellation:
5.3.1. Cancellations effected by Clients not less than 24 (twenty-four) hours prior to the scheduled Consultation shall entitle the Client to a full refund, less any charges imposed by Razorpay.
5.3.2. Cancellations within 24 (twenty-four) hours shall not be eligible for refund, except where:
a. The cancellation arises from the LLP’s failure to provide a functional meeting platform (e.g., a non-working Zoom link); or
b. The Expert reschedules the Consultation, and the Client cancels the rescheduled Consultation with not less than 24 (twenty-four) hours’ prior notice, in which case no cancellation fee shall apply.
5.3.3. Where the Expert fails to attend a scheduled Consultation, or attends more than 15 (fifteen) minutes after the scheduled start time, the Client shall be entitled to a full refund of the fee paid or, at the election of the Client, a rescheduled Consultation at no further charge. Refunds under this Clause shall be processed within 7 (seven) business days and the Client shall not be required to demonstrate fault.
5.4. Rescheduling:
5.4.1. Clients and Experts may reschedule a Consultation by providing not less than 24 (twenty-four) hours’ prior written notice to the other party via email or the Platform. The rescheduling shall be effective upon acknowledgement by the other party.
5.4.2. The LLP shall facilitate rescheduling but shall not be liable for delays, failures, or disputes arising therefrom, including non-acknowledgement by either party.
5.5. No-Show Policy:
5.5.1. A No-Show shall occur where a Client fails to join a Consultation within 10 (ten) minutes of the appointed time without prior cancellation or rescheduling.
5.5.2. In the event of a No-Show, Clients may request a refund, which shall be determined at the LLP’s discretion in accordance with a standardized policy accessible on the Platform, ensuring fairness and transparency. The LLP’s determination shall be final, subject to the User’s statutory rights under applicable laws.
5.5.3. Where a Client cancels a Consultation less than 24 (twenty-four) hours prior to the scheduled commencement time thereof, a cancellation charge equivalent to 10% (ten per cent) of the Consultation fee, subject to a minimum of Rs. 500/- (Rupees Five Hundred only), may be levied and deducted from any refund found due. Where the LLP or the Expert cancels a Consultation less than 24 (twenty-four) hours prior to the scheduled commencement time thereof, for any reason other than the Client’s own act or omission, the Client shall be entitled to a full refund of the Consultation fee together with a credit of an equivalent amount, applicable to any future Consultation. No cancellation charge shall be levied where a Client cancels 24 (twenty-four) hours or more prior to the scheduled commencement time.
5.5.4. Clients may appeal a refund decision by submitting a written request to mukulmagarwal@rathatreya.com within 7 (seven) days. The LLP shall review and determine the appeal within 14 (fourteen) days, such determination being final, subject to statutory rights under applicable laws.
5.6. No Refunds Post-Commencement: No refunds shall be issued once the Expert and Client have commenced the Consultation. A Consultation shall be deemed commenced upon connection via the designated platform. The LLP shall not be liable for technical failures attributable to the Client or Expert, including but not limited to internet connectivity disruptions.
6. Delivery of Services
6.1. Consultations shall be conducted via Zoom, GoTo Meetings, or similar platforms. Experts shall have the facility to designate their availability on the Platform by selecting specific date ranges that suit their convenience (e.g., an Expert available from 1st May to 10th May may set availability solely for those dates). Clients shall be permitted to book Consultations only within the date ranges designated by the Expert. Experts shall allot specific time slots for Consultations based on their availability. The LLP shall not be liable for delays or disruptions in service delivery caused by the Expert or third-party platforms.
6.2. The LLP shall not be liable for delays or disruptions due to circumstances beyond its reasonable control, as provided under Clause 18.
7. Expert Obligations
7.1. Remedy Sheet:
7.1.1. Experts shall deliver a remedy sheet in PDF format to Clients immediately prior to the conclusion of the Consultation, through any suitable means at their discretion, containing:
a. A summary of the Consultation;
b. Prescribed remedies or recommendations;
c. Any requisite follow-up actions.
7.1.2. It shall be the Expert’s obligation to ensure timely delivery of the remedy sheet.
7.2. Timely Procedures and Doubt-Clearing Session:
7.2.1. Experts shall commence Consultations within 5 (five) minutes of the scheduled time and conduct them for the full duration, unless expressly requested by the Client to conclude earlier.
7.2.2. Upon conclusion of the Consultation, Experts shall allocate a period not exceeding 5 (five) minutes to enquire whether the Client has any doubts and shall address any doubts raised by the Client during such session.
7.2.3. VIP Meet and Greet sessions shall be confirmed at least 7 (seven) days in advance. All required documentation (e.g., remedy sheets, VIP confirmations) shall be submitted within the deadlines herein specified.
7.2.4. Non-compliance may result in sanctions, including account suspension or payment delays, and the LLP shall not be liable for losses incurred by the Expert thereby.
7.3. VIP Meet and Greet Confirmation:
7.3.1. For VIP Meet and Greet sessions, conducted in-person, the Expert and Client shall mutually agree upon the place and time. The Expert shall procure written confirmation from the Client, stating: “I, [Client’s Full Name], confirm my attendance at the VIP Meet and Greet on [Date] at [Time] at [Location].” Such confirmation shall be submitted to the LLP via email or the Platform and retained for record.
7.3.2. Experts shall confirm the commencement and conclusion of the VIP Meet and Greet session in writing (e.g., via Email, WhatsApp, or Telegram) with the Client, and submit such confirmations to the LLP within 24 (twenty-four) hours of the session’s conclusion for record.
7.3.3. Experts shall provide a screenshot of the Client’s written confirmation (per Clause 7.3.1) and confirmations of commencement and conclusion (per Clause 7.3.2) to the Platform within 24 (twenty-four) hours of the session’s conclusion.
7.3.4. Failure to submit the requisite confirmations may result in the order remaining open and payment withheld until compliance is achieved. The LLP shall not be liable for losses incurred by the Expert due to such delays.
7.4. Gemstones and Remedial Measures:
7.4.1. It is hereby expressly clarified that the LLP does not, and shall not, sell, supply, import, stock or otherwise deal in gemstones, jewellery or any article whatsoever, and that no such article is or shall be made available for purchase through the Platform. Nothing appearing upon the Platform shall be construed as an offer to sell, or as an invitation to offer in respect of, any such article.
7.4.2. Where, in the course of a Consultation, an Expert makes reference to a gemstone, mantra, ritual or other remedial measure, the said reference is made by such Expert in his or her own professional capacity and is descriptive of that which the Jyotiṣa tradition holds. The same shall not be construed as a representation or warranty, whether by the LLP or by the Expert, that any article or practice shall produce any particular result. It is further clarified that neither the LLP nor any Expert derives any commission, brokerage, referral fee or other consideration whatsoever in the event that a Client purchases any gemstone or other article from any person.
7.4.3. Notwithstanding anything contained elsewhere in these Terms, nothing stated in the course of a Consultation, and nothing contained in any written summary or report issued pursuant thereto, shall constitute or be construed as medical, psychiatric, legal, financial or investment advice. Consultations do not diagnose, cure, mitigate, treat or prevent any disease, disorder or condition, and no Expert shall hold out the same as doing so. A Client having any medical, legal or financial concern shall consult a registered medical practitioner, an advocate or a duly licensed adviser, as the case may be, and shall not defer doing so by reason of anything stated in the course of a Consultation.
7.4.3. Notwithstanding anything contained elsewhere in these Terms, nothing stated in the course of a Consultation, and nothing contained in any written summary or report issued pursuant thereto, shall constitute or be construed as medical, psychiatric, legal, financial or investment advice. Consultations do not diagnose, cure, mitigate, treat or prevent any disease, disorder or condition, and no Expert shall hold out the same as doing so. A Client having any medical, legal or financial concern shall consult a registered medical practitioner, an advocate or a duly licensed adviser, as the case may be, and shall not defer doing so by reason of anything stated in the course of a Consultation.
7.5. Code of Conduct and Professionalism:
7.5.1. Experts shall uphold the highest standards of professionalism in all interactions with Clients, including but not limited to timely communication, adherence to scheduled Consultations, and respectful conduct.
7.5.2. Misbehaviour, including but not limited to unprofessional conduct, harassment, discrimination, or actions prejudicial to the Platform’s reputation, shall not be tolerated.
7.5.3. The LLP reserves the right to investigate reports of misbehaviour or unprofessionalism. Experts shall be notified of allegations and afforded 14 (fourteen) days to respond, ensuring a fair opportunity to present their case. Upon investigation, the LLP may terminate the Expert’s account with prior written intimation via email or the Platform, and such determination shall be final, subject to the User’s statutory rights under applicable laws. The LLP shall not be liable for losses incurred by the Expert due to such termination.
7.5.4. Terminated Experts may appeal by submitting a written request mukulmagarwal@rathatreya.com within 7 (seven) days of termination. The LLP shall review and determine the appeal within 14 (fourteen) days, such determination being final, subject to statutory rights under applicable laws.
7.6. Penalties for Multiple Rescheduling:
7.6.1. Multiple rescheduling by an Expert without valid reason (e.g., emergencies or circumstances beyond their control) are discouraged and may incur penalties, including but not limited to a fine of Rs. 1,000/- per additional rescheduling, deduction from earnings, or temporary account suspension.
7.6.2. The LLP’s determination on such penalties shall be final, subject to the User’s statutory rights under applicable laws, and the LLP shall not be liable for losses incurred thereby.
7.7. Stable Internet Connection: Experts and Clients shall ensure a stable internet connection to conduct or participate in Consultations. The LLP shall not be liable for disruptions or delays caused by either party’s failure to maintain adequate connectivity, except where directly attributable to the LLP’s gross negligence in providing a functional meeting platform.
8. Payment Terms
8.1. Consultations booked from within India are priced and payable in Indian Rupees (INR). Consultations booked from outside India are priced and payable in the currency displayed at checkout and shall be settled to the LLP in convertible foreign exchange.
8.2. International Clients: Any charges levied by the bank or card issuer of the Client, including currency conversion fees, shall be borne by the Client and are outside the control of the LLP. The price displayed at checkout is the amount payable to the LLP.
8.3. Failed Payments: In the event of payment failure, Clients shall resolve the matter with Razorpay within 7 (seven) days, failing which the booking may be cancelled without refund. The LLP shall not be liable for losses incurred thereby.
8.4. Refunds, where applicable, shall be processed within 7 (seven) business days, less any Razorpay charges. The LLP shall not be liable for delays caused by third-party payment gateways.
9. Expert Tax and Compliance Responsibilities
9.1. Experts shall be solely responsible for all tax obligations, compliances, and filings related to their earnings from the Platform.
9.2. The LLP may provide transaction records upon request to assist with tax filings but shall bear no responsibility for their accuracy or completeness. The LLP shall not be liable for penalties, fines, or losses due to Experts’ failure to comply with tax obligations.
9.3. Experts, as independent service providers, shall not be entitled to employee benefits, and the LLP shall not withhold taxes or make contributions on their behalf. The LLP shall not be liable for claims related thereto.
10. Recording of Consultations
10.1. Subject to the Client’s prior written consent, the Expert shall record Consultations and may share such recordings with the Client as deemed necessary by the Expert for the Client’s reference. Clients may opt out by notifying the Expert in writing prior to the session.
10.2. Recordings shall be for the Client’s personal use only and shall not be shared, distributed, or commercialized. The LLP shall not be liable for misuse of recordings by Clients or Experts or for loss due to technical failures beyond its control.
11. Client Obligations
11.1. Clients shall provide accurate and complete particulars for bookings and Consultations, including the Vedic Reading Form, per Clause 5.2. The LLP shall not be liable for issues arising from inaccurate or incomplete particulars.
11.2. Nature of the guidance: Experts offer guidance drawn from the Jyotisha tradition. They do not and cannot guarantee any outcome. Nothing said during a Consultation, and nothing contained in any written report, constitutes medical, psychological, legal or financial advice, and Clients must not delay, avoid or discontinue professional advice or treatment on the strength of it. To the fullest extent permitted by law, and save in cases of fraud, gross negligence or wilful misconduct, the total liability of the LLP to a Client in connection with a Consultation shall not exceed the fee paid by that Client for that Consultation. Nothing in these T&Cs excludes or limits any right available to the Client under the Consumer Protection Act, 2019 or any other law which cannot lawfully be excluded.
11.3. Clients shall ensure a stable internet connection for Consultations. The LLP shall not be liable for disruptions due to Clients’ connectivity failures, except where caused by the LLP’s gross negligence.
12. Prohibited Conduct
12.1. Users shall not:
12.1.1. Use the Platform for unlawful or unauthorized purposes;
12.1.2. Record Consultations without the Expert’s express consent;
12.1.3. Share, distribute, or commercialize Consultation content without the LLP’s prior written permission;
12.1.4. Engage in activities disrupting the Platform’s functionality or security, including hacking or malware introduction;
12.1.5. Conduct off-platform transactions to evade fees or obligations herein.
12.2. Violation of this clause may result in immediate account suspension or termination without refund, with forfeiture of pending payments for Experts or cancellation of bookings for Clients. The LLP’s determination shall be final, subject to statutory rights under applicable laws, and the LLP shall not be liable for losses incurred thereby.
13. Service Quality Disputes
13.1. Clients dissatisfied with a Consultation’s quality shall submit a written complaint to mukulmagarwal@rathatreya.com within 7 (seven) days, specifying grounds for dissatisfaction.
13.2. The LLP shall investigate and respond within 14 (fourteen) days, with remedies at its discretion, including partial refund or rescheduling. The LLP’s determination shall be final, subject to statutory rights under applicable laws. The LLP shall not be liable for dissatisfaction arising from the Expert’s conduct, as an independent service provider.
14. Dispute Resolution
14.1. Disputes arising between Users and the LLP, or among Users, concerning Platform services shall be resolved through the LLP’s internal dispute resolution process, which shall be final, subject to statutory rights under applicable laws.
15. No Liability for Outcomes or Errors
15.1. The LLP, as an intermediary, shall not be liable for errors, inaccuracies, or omissions in Experts’ services. Users acknowledge that Vedic consulting is inherently interpretive, and the LLP does not guarantee accuracy, reliability, or effectiveness.
15.2. The LLP shall not be liable for outcomes, consequences, or decisions arising from Clients’ reliance on Experts’ services, including but not limited to financial losses or emotional distress.
16. Intellectual Property
16.1. All Platform content, including but not limited to text, remedies, logos, and trademarks, shall be the exclusive property of the LLP or its licensors, protected under applicable laws.
16.2. Users shall not reproduce, distribute, or use such content without the LLP’s prior written consent. Unauthorized use shall constitute a breach, and Users shall indemnify the LLP for resultant claims or losses.
16.3. Experts hereby grant unto the LLP a non-exclusive, royalty-free licence to use, reproduce and display content submitted by them, solely for the purpose of operating the Platform and delivering the same to the Client for whom it was prepared. It is hereby expressly clarified that the LLP shall not use any written reading, remedy sheet, recording or other content prepared for a Client for the purposes of marketing, promotion, training or any public purpose whatsoever, whether anonymised or otherwise, save with the separate written consent of the said Client and of the Expert who prepared the same.
17. Use of Images
17.1. The photograph of Mrs Aishwarya M Agarwal, a partner of the LLP, displayed on the Platform, is used with her express consent for promotional purposes.
17.2. Users shall not reproduce, distribute, modify, or otherwise use said photograph without her prior written permission. Unauthorized use shall constitute a violation, and Users shall indemnify the LLP and Mrs Aishwarya M Agarwal for resultant claims or losses.
18. Force Majeure
18.1. The LLP shall not be liable for delays or failures to perform its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, or third-party technical outages, provided such outages are not caused by the LLP’s infrastructure.
19. Third-Party Links
19.1. The Platform may contain links to third-party websites (e.g., Razorpay, Zoom). The LLP shall not be liable for their content, reliability, or practices. Users are advised to review third-party terms and policies. The LLP shall not be liable for claims arising from their use.
20. Limitation of Liability
20.1. To the fullest extent permitted by law, the LLP shall not be liable for direct, indirect, incidental, special, consequential, or exemplary damages arising from Platform use, including but not limited to loss of profits, goodwill, data, or other intangible losses, except where such damages result from the LLP’s gross negligence.
20.2. Limitation of the liability of the LLP: Save as provided in Clause 20.5, and notwithstanding anything contained to the contrary in these Terms, the aggregate liability of the LLP to any User in respect of all claims arising out of or in connection with any Consultation or the use of the Platform, whether founded in contract, in tort, under statute or otherwise howsoever, shall not in any circumstances exceed the Consultation fee actually received by the LLP in respect of the Consultation giving rise to the said claim, as reduced by (i) payment gateway and transaction charges, and (ii) any taxes levied upon the said fee. Where no fee has been received in respect of the matter complained of, the LLP shall bear no liability whatsoever.
20.3. As an intermediary, the LLP shall not be liable for User content, actions, or omissions, provided the LLP complies with applicable obligations.
20.4. The LLP shall not be liable for technical failures, including connectivity or third-party platform issues, save where the same are occasioned by its gross negligence.
20.5. Matters not excluded: Nothing contained in this Clause 20, or elsewhere in these Terms, shall operate to exclude or limit (i) any liability for death or personal injury occasioned by negligence; (ii) any liability for fraud or fraudulent misrepresentation; or (iii) any right or remedy available to a Client in his or her capacity as a consumer under the Consumer Protection Act, 2019, or under any other law for the time being in force, which cannot lawfully be excluded or limited. In the event that any part of this Clause 20 is held to be unenforceable, the remaining provisions hereof shall continue in full force and effect.
20.6. Application to Experts and other non-consumers: Clause 20.2 shall apply in its entirety to Experts and to any User not dealing as a consumer, and the saving contained in Clause 20.5(iii) shall not enure to their benefit.
20.5. Matters not excluded: Nothing contained in this Clause 20, or elsewhere in these Terms, shall operate to exclude or limit (i) any liability for death or personal injury occasioned by negligence; (ii) any liability for fraud or fraudulent misrepresentation; or (iii) any right or remedy available to a Client in his or her capacity as a consumer under the Consumer Protection Act, 2019, or under any other law for the time being in force, which cannot lawfully be excluded or limited. In the event that any part of this Clause 20 is held to be unenforceable, the remaining provisions hereof shall continue in full force and effect.
20.6. Application to Experts and other non-consumers: Clause 20.2 shall apply in its entirety to Experts and to any User not dealing as a consumer, and the saving contained in Clause 20.5(iii) shall not enure to their benefit.
21. Indemnity
21.1. Indemnity by Users, limited: A User shall indemnify and keep indemnified the LLP and the concerned Expert against any claim, loss, damage or expense, but only to the extent that the same arises from the said User’s own unlawful act, fraud, or breach of Clause 12 or Clause 16 hereof. It is hereby expressly clarified that nothing contained in this Clause 21 shall limit, exclude or in any manner affect any right or remedy available to a Client in his or her capacity as a consumer under the Consumer Protection Act, 2019 or under any other law for the time being in force. A User shall not be required to indemnify any person in respect of:
21.1.1. Unlawful use of the Platform;
21.1.2. Breach of these Terms, including Clause 12;
21.1.3. Misuse of Consultation content or recordings;
21.1.4. Fraudulent acts, including false information or payment fraud;
21.1.5. Third-party claims from User actions, omissions, or data;
21.1.6. Deliberate publication of a statement concerning an Expert or the LLP which the User knows to be false;
21.1.7. Claims from third-party website use (e.g., Zoom, Razorpay);
21.1.8. Expert non-payment of fees or termination (Clause 4.4).
21.2. Matters in respect of which no indemnity is required of a Client: For the avoidance of doubt, and notwithstanding anything contained elsewhere in these Terms, a Client shall not be liable to indemnify the LLP, any Expert or any other person whatsoever in respect of (i) any dispute concerning the quality, delivery, cancellation or refund of a Consultation; (ii) the Client’s reliance upon anything stated in the course of a Consultation; (iii) the raising by the Client of any complaint, chargeback or proceeding before any consumer forum, authority or court; or (iv) any failure of connectivity not occasioned by the Client’s wilful act. Any provision purporting to impose any such obligation upon a Client is hereby expressly disclaimed and shall be void and of no effect.
21.3. Survival and Defense: Indemnity obligations shall survive account termination. The LLP and/or Expert may assume defence of indemnified matters, with Users’ full cooperation.
22. Governing Law and Jurisdiction
22.1. These T&Cs shall be governed by and construed in accordance with the laws of India.
22.2. Disputes arising herefrom shall be subject to the exclusive jurisdiction of the courts in Mumbai, India, subject to Clause 14 and statutory rights under applicable laws.
23. Severability
23.1. Should any provision of these T&Cs be deemed invalid, or unenforceable by a competent court, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
24. Entire Agreement
24.1. These T&Cs, together with the Privacy Policy, constitute the entire agreement between Users and the LLP concerning Platform use, superseding all prior agreements, whether written or oral.
25. Language
25.1. These T&Cs are drafted in English, which shall be the authoritative version. Translations, if provided, are for convenience, and the English version shall prevail in case of conflict.
26. Amendments
26.1. The LLP reserves the right to amend these T&Cs at its discretion. Revised T&Cs shall be published at https://rathatreya.com with a prior notice via email or Platform notification. Continued use thereafter shall constitute acceptance. The LLP shall not be liable for losses due to Users’ failure to review amendments.
27. Contact Information
27.1. Communications shall be directed to
Magnate NUF LLP
LLPIN: AAY-9752
Registered Office: 4-B wing Sita Estate, Mahul Road, Near RCF Police Station, Chembur East, Mumbai, Maharashtra 400071
Email: mukulmagarwal@rathatreya.com
Telephone: +917738871695
28. Grievance Redressal
28.1. Grievance Officer: Mukul M Agarwal, Grievance Officer. Email: mukulmagarwal@rathatreya.com. Telephone: +917738871695. Address: 4-B wing Sita Estate, Mahul Road, Near RCF Police Station, Chembur East, Mumbai, Maharashtra 400071. Every complaint shall be allotted a reference number upon acknowledgement. The LLP shall acknowledge each complaint within 48 (forty-eight) hours of its receipt and shall redress it within 1 (one) month from the date of receipt.
28.2. Complaints shall be acknowledged within 24 (twenty-four) hours and resolved within 15 (fifteen) days. The LLP shall not be liable for delays due to incomplete User submissions.
29. E-Commerce Disclosures
29.1. The LLP shall provide:
29.1.1. Total Consultation prices, including taxes, at booking.
29.1.2. Expert details, including name and mentor confirmation, prior to Consultation.
29.1.3. LLP’s legal name, address, and contact details per Clause 27.
29.2. The LLP shall not be liable for disputes arising from Clients’ failure to review disclosed information.