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Privacy Policy

PRIVACY POLICY OF MAGNATE NUF LLP (RATHATREYA PLATFORM)

Last Updated: 11th April, 2025

Magnate NUF LLP, a Limited Liability Partnership incorporated under the laws of India, bearing LLP Identification Number AAY-9752, with its registered office at 4-B wing Sita Estate, Mahul Road, Near RCF Police Station, Chembur East, Mumbai, Maharashtra 400071, (hereinafter referred to as “the LLP”, “we”, “us”, or “our”), operates the Rathatreya Platform accessible at https://rathatreya.com (hereinafter referred to as “the Platform”). This Privacy Policy governs the collection, use, storage, and disclosure of personal data by the LLP in connection with the Platform’s services, as described in our Terms and Conditions (hereinafter referred to as “the T&Cs”). By accessing or using the Platform, you (hereinafter referred to as “the User”, including Clients and Experts as defined in the T&Cs) consent to the practices outlined herein. Should you dissent from this Privacy Policy, you shall forthwith abstain from accessing or using the Platform.

1. Definitions

1.1. Terms defined in the T&Cs, including but not limited to “Client”, “Expert”, “User”, “Vedic Reading Form”, “Personal Data”, and “Sensitive Personal Data”, shall have the same meaning herein unless otherwise specified.

1.2. “Data” shall mean Personal Data and Sensitive Personal Data collected from Users through the Platform.

2. Data We Collect

2.1. We collect the following Data from Users, solely with their express consent, for the purposes specified herein:

2.1.1. Vedic Reading Form Data: Clients shall upload a Vedic Reading Form as a Word document, containing birth details (e.g., name, date, time, place of birth) and other particulars relevant for consultations, exclusively to their secure account https://rathatreya.com/. The LLP provides this secure method but shall not be liable for Data shared through external channels (e.g., email, WhatsApp).

2.1.2. Account Data: Users shall provide particulars for account creation, including but not limited to name, email address, and contact details, as required under Clause 3.3 of the T&Cs.

2.1.3. Payment Data: Clients shall provide payment information (e.g., card details, billing particulars) through CCAvenue, our designated payment gateway, for booking consultations or procuring gems, per Clause 8 of the T&Cs.

2.1.4. Expert Confirmation Data: Experts shall submit written confirmations from Mentors/Gurus, including batch names and contact details, via electronic means (e.g., Email, WhatsApp, Telegram), per Clause 3.2.2 of the T&Cs.

2.1.5. Consultation Recordings: With Clients’ prior written consent, documented via Platform opt-in, Experts may record consultations, which may include voice, video, or other personal data. Recordings are managed by Experts, and the LLP shall not be liable for their storage or sharing practices outside Platform-approved channels.

2.2. We shall not collect Data beyond what is necessary for the purposes outlined in Clause 3.

3. Purpose of Data Collection

3.1. We collect and process Data solely for the following purposes:

3.1.1. To facilitate Vedic consulting services, including scheduling consultations within Expert-designated date ranges, enabling Experts to provide advice based on Vedic Reading Form Data, conducting doubt-clearing sessions, and delivering remedy sheets, per Clauses 2.1, 6.1, 7.1, and 7.2 of the T&Cs.

3.1.2. To verify Expert eligibility through mentor confirmations, per Clause 3.2 of the T&Cs.

3.1.3. To process payments for consultations and gem sales via CCAvenue, per Clause 8 of the T&Cs.

3.1.4. To provide consultation recordings to Clients, where consented, for their personal reference, per Clause 10 of the T&Cs.

3.1.5. To manage User accounts, including authentication and communication, per Clause 3.3 of the T&Cs.

3.1.6. To resolve disputes or grievances, including those related to Vedic Reading Form sharing or service quality, per Clauses 5.2.2 and 13 of the T&Cs.

4. Data Storage and Security

4.1. We shall store Data with reasonable safeguards, including encryption during upload, storage, and transmission, to prevent unauthorized access, loss, or misuse. Vedic Reading Form Data and account Data shall be stored in a secure database accessible only to authorized LLP personnel.

4.2. Consultation recordings, if made, shall be stored securely by Experts and shared via Platform-approved encrypted channels. The LLP shall not be liable for recordings managed outside such channels.

4.3. Payment Data shall be handled by CCAvenue, and we shall not retain such Data beyond what is necessary for transaction processing.

4.4. We shall not be liable for breaches arising from Users’ failure to use Platform-provided secure methods (e.g., uploading forms to https://rathatreya.com, sharing recordings via Platform channels).

5. Data Sharing

5.1. We shall share Data only as follows:

5.1.1. Vedic Reading Form Data shall be transmitted to the assigned Expert exclusively through the Platform’s secure interface for consultation purposes, per Clause 5.2 of the T&Cs. The LLP shall not be liable for Data shared by Clients outside this interface.

5.1.2. Expert confirmation Data may be verified with Mentors/Gurus, per Clause 3.2.4 of the T&Cs.

5.1.3. Payment Data shall be shared with CCAvenue solely for transaction processing, per Clause 8 of the T&Cs.

5.1.4. Consultation recordings, where consented via Platform opt-in, shall be shared by Experts with Clients through Platform-approved channels. The LLP shall not be liable for recordings shared otherwise.

5.2. We shall not disclose Data to third parties except as required by applicable laws or with User consent, and then only to the extent necessary. The LLP shall not be liable for third-party actions beyond our control.

6. Data Retention and Deletion

6.1. We shall retain Data only for as long as necessary to fulfill the purposes in Clause 3, typically not exceeding 6 (six) months from the date of collection, unless retention is required by applicable laws (e.g., for audits or regulatory compliance), in which case Users shall be notified via email. The LLP shall not be liable for retention mandated by such laws.

6.2. Upon expiry of the retention period, Data shall be securely deleted or anonymized, except where legal obligations require otherwise. Clients shall be notified of deletion via email.

6.3. Consultation recordings shall be managed by Experts, who shall delete them within 6 (six) months unless Clients request retention. The LLP shall not be liable for Expert-managed recordings.

7. User Rights

7.1. Users shall have the right to:

7.1.1. Access their Data held by us by submitting a written request to [Your Email].

7.1.2. Request correction of inaccurate Data.

7.1.3. Withdraw consent for Data processing, subject to legal obligations, which may limit Platform access.

7.2. Requests under Clause 7.1 shall be processed within 15 (fifteen) days, and Users shall be notified of the outcome. The LLP shall not be liable for delays due to incomplete requests. The process may also be delayed in case of unavoidable circumstances.

8. Data Breach Notification

8.1. In the event of a data breach, we shall promptly notify affected Users via email or the Platform, detailing the nature and extent of the breach, per Clause 11.2 of the T&Cs.

8.2. We shall take reasonable measures to mitigate the breach but shall not be liable for the cause of the breach

9. Third-Party Services

9.1. The Platform utilizes third-party services, including CCAvenue for payments and Zoom or similar platforms for consultations, which may collect Data per their own policies. Users are advised to review such policies.

9.2. The LLP shall not be liable for the practices of third-party services, per Clause 19 of the T&Cs.

10. Grievance Redressal

10.1. Users may contact our Grievance Officer mukulmagarwal@rathatreya.com for Data-related complaints. Complaints shall be acknowledged within 24 (twenty-four) hours and resolved within 15 (fifteen) days, or up to 30 (thirty) days if high volumes require, with notice to Users. The LLP shall not be liable for delays beyond our control.

10.2. Further details are available at our Website, per Clause 28 of the T&Cs.

11. Amendments

11.1. We reserve the right to amend this Privacy Policy at our discretion. Revised policies shall be published at our Website, a prior notice via email or Platform notification. Continued use thereafter shall constitute acceptance.

11.2. The LLP shall not be liable for losses due to Users’ failure to review amendments.

12. Contact Information

12.1. For queries, complaints, or Data-related requests, contact us at: Magnate NUF LLP

LLPIN: AAY-9752

Registered Office: 4-B wing Sita Estate, Mahul Road, Near RCF Police Station, Chembur East, Mumbai, Maharashtra 400071

Email: mukulmagarwal@rathatreya.com

Telephone: +917738871695